Personality assessment tools can help a company in a number of important ways. These include saving money, job recruitment, resolving conflicts, training, improving morale, team building, increasing efficiency, and improving leadership skills.
While there are many personality assessment tools that you can use, here are 4 of the best:
1. Recruitment and Pre-employment Screening
Hiring the wrong person for a job can be very costly. However, it can be difficult to determine a person’s true potential from just a resume and a job interview. Even if someone has performed well in past positions, they may still be the wrong fit for the position you have open and/or they may not fit well into the team that is already in place. Personality assessment tools can help determine what the person is really like and if they’re right for the open position. They can also be helpful in determining who to promote or move to different positions.
2. Aptitude For Sales
You can have the best products and/or services in the world but if you don’t have the right sales force, your business will never reach its full profit potential. While almost anyone can be taught techniques that will improve their ability to male sales, some people are just born sales people. This is why it is often said that 20 percent of the sales force makes 80 percent of the sales! Tests that measure one’s natural aptitude for sales measure things like a person’s ability to ask for a sale or cold call a potential customer. They can also measure a person’s propensity to follow up and never give up.
3. Aptitude For Customer Service
Good customer service builds customer loyalty and can quickly quash any problems that arise. In fact, many customers judge a company by how they handle a problem. Tests that measure one’s aptitude for customer service can measure personality traits such as how sensitive the person would be to a customer’s needs and their propensity to go the extra mile to help. These tests can also help determine if it is natural for the person to be diplomatic, understanding, and patient. These tests can also help you determine which individuals can do the job without requiring as much training.
4. Personality Styles Assessment
Once personality styles are determined, this information can be used in a number of ways. It can be used to help managers learn how to communicate more effectively with subordinates. This can increase employee buy-in and also help with team building. If two department heads are clashing, costing the company time and money, a personality assessment can be the first important step in knowing how to resolve the issue and work together in a more productive cordial way going forward. Extroverts usually perform better in positions that involve lots of interaction with other people. On the other hand, introverts often perform better in tedious tasks done in isolation.
Keep in mind that the underlying basis for most personality assessment tools are based on the MBTI (Myers-Briggs Type Indicator) instrument with its roots in Jungian psychology. This school of psychological thought believes that four psychological functions govern how people experience the world. These four functions are thinking, feeling, sensation, and intuition. When you boil it down to these basics in seminars and workshops, it can be much easier to iron out problems that may have originally seemed more complicated.